ServiceNow - HRSD

Job Description

JOB SUMMARY:
The Sr. Developer - HRSD serves as the subject matter expert in ServiceNow HRSD platform, Service portal, integrations, reporting, as well as a champion of best practices. The incumbent has extensive knowledge and experience with application development lifecycle, as well as strong technical troubleshooting skill and communication skill.

Job Functions:

• Design, develop, and support ServiceNow HRSD solutions, Service portal, reporting, etc.
• Design, develop, and support integration between ServiceNow HRSD and other applications including customer’s HR system.
• Provide consultation to customer users on technologies, data, and processes

Responsibilities:

• Serve as a key team member in ServiceNow HRSD support team
• Support ServiceNow HRSD modules including Case Management, Knowledge Management, HR Agent Workspace, Service portal, integrations, reporting, etc.
• Lead effective communication between technical teams and stakeholders
• Design, develop, troubleshoot, debug, and deploy technical solutions
• Manage break fixes, enhancement requests, projects, configuration, workflow management, release management, system outrage, system maintenance, testing, and etc.
• Remain current with industry trends in order to advise, advocate, and implement solutions

Qualifications Required:

• Bachelors/Master’s degree in Computer Science, Information Systems, or Engineering
• At least 3+ years of experience in ServiceNow HRSD support, Enhancements and implementation
• Experience with at least one full cycle implementation of ServiceNow HRSD
• Excellent knowledge and experience in ServiceNow HRSD, Service portal, integration, reporting
• Excellent knowledge and experience in Javascript, Angular JS, HTML/CSS, etc.
• Proven ability to gather business requirements and translate them into functional and technical solutions
• Proven ability to work both independently to provide solutions to the stakeholders and as part of a team to accomplish tasks
• Proven ability to maintain focus and work effectively with multiple demands
• Excellent analytical and time management skills
• Excellent communication skills both verbal and written in English
• Strong stakeholder relationship building skills
• Strong project management skills