Sales Manager/ Director - APAC

Job Description

General Accountability To handle the end-to-end telecom/IT /Software Development & connectivity needs of a set of Key accounts.

Ensure achievement of the sales & Revenue targets, by OSS/BSS/Software services and new product solutions. Nature and Scope

1. The role is responsible for achieving the set order booking/ revenue targets for the vertical in the region by effectively handling Key accounts and taking care of their entire range of telecom requirements across all OSS/BSS/Software services solutions.

2. The role is responsible for identifying & developing new leads from new / existing accounts, coordinating first kick-off meetings, reviewing customer requirements, identifying Company capabilities for designing resolutions, demo, ensuring preparation of RFS and project take-off.

3. Further, the role handles day-to-day customer management operations and provides timely resolution for customer issues and complaints.

4. The role is required to regularly interface with the client/new client and take account of any changes in customer needs. The role is responsible for practicing effective relationship management, especially for clients requiring data solutions, to nurture associations.

5. Managing key customers and building long-term relationships leading to increased business for the Company.

6. Responsible for Account Mapping and creating a charter for account growth. The growth plan must be presented as part of the roadmap of account growth.

7. Ensuring to not have any customer churn is one of the KPI of the job function.

8. Responsible for handling each customer transaction from end-to-end and ensuring customer delight, despite the volume of activities that need to be handled.

9. Responsible for following up on SOWs/POs, customer payments, and all commercial aspects pertaining to the accounts managed/owned.