Technical Manager
Posted 35 weeks ago
Job Summary:
The Technical Manager - Telecom BSS is responsible for leading a team of engineers and developers in the delivery and maintenance of BSS product/services. The role involves ensuring that BSS solutions are scalable, reliable, and align with business requirements. The Technical Manager will collaborate closely with cross-functional teams, including product management, business operations, and customer support, to deliver high-quality BSS product/services.
Job Description
Key Responsibilities:
- Leadership and Team Management:
- Lead and manage a team of engineers and developers focused on BSS systems.
- Provide technical guidance, mentorship, and support to team members.
- Oversee the recruitment, training, and performance management of team members.
- BSS Solution Development and Implementation:
- Manage the design, development, and implementation of BSS solutions such as CRM, APIs, Integration and revenue management.
- Ensure that BSS systems are integrated effectively with other IT systems, including OSS (Operations Support Systems) and third-party systems.
- Work with architects and product managers to define system requirements and create technical specifications.
- Lead the development of custom BSS features and enhancements as required by the business.
- Project Management:
- Oversee the planning, execution, and delivery of BSS roadmap/projects, ensuring they are completed on time and within budget.
- Coordinate with project managers to ensure alignment of roadmap/project timelines with business objectives.
- Manage stakeholder expectations and provide regular roadmap/project updates.
- System Maintenance and Support:
- Ensure the ongoing maintenance and support of BSS systems, including issue resolution, system upgrades, and patch management.
- Monitor system performance and ensure high availability and reliability of BSS systems.
- Develop and enforce best practices for BSS system operations and support.
- Compliance and Security:
- Ensure that BSS systems comply with industry regulations, standards, and security requirements.
- Implement security measures to protect sensitive customer data and ensure data integrity.
- Innovation and Continuous Improvement:
- Stay current with emerging technologies and trends in telecom BSS.
- Identify opportunities for process improvement and innovation within the BSS domain.
- Lead initiatives to adopt new technologies and methodologies that enhance the performance and capabilities of BSS systems.
Candidate Profile
- Education:
- Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field. A Master’s degree is a plus.
- Experience:
- Minimum of 7-10 years of experience in the telecommunications industry, with a focus on BSS.
- Proven experience in leading technical teams and managing BSS product/projects.
- Strong understanding of telecom BSS domains such as CRM, order management, APIs, Integrations and revenue management.
- Experience with BSS/OSS integration and system architecture.
- Skills:
- Excellent leadership and team management skills.
- Strong technical background in BSS systems and related technologies.
- Project management experience with the ability to manage multiple projects simultaneously.
- Excellent problem-solving and analytical skills.
- Strong communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
- Familiarity with industry standards and regulations related to telecom BSS.
Preferred Qualifications:
- Certification in project management (e.g., PMP, PRINCE2) or relevant technical certifications.
- Experience with Agile/Scrum methodologies.
- Familiarity with cloud-based BSS solutions.
Job Summary
http://www.covalensedigital.com
Website
Bangalore
Location
Full Time Permanent
Job type
7 - 15 years
Experience
1
Openings